This policy explains how size exchanges work and what to do if there is an issue with your order.
Returns and refunds
We do not offer returns or refunds for change of mind.
Size exchanges
- Size exchanges are available within 3 days of receiving the order, subject to stock availability.
- Items must be unused, unworn, and in their original condition with tags attached.
Checking the size on delivery
Where possible, customers may check the size while the delivery driver waits and request a size exchange if needed.
Defective, damaged or incorrect items
If an item is defective, damaged, or incorrect, please contact us and we will arrange the appropriate solution.
Contact us
To request a size exchange, or to tell us about an issue with your order, contact us on WhatsApp at +974 5536 2561 or email preferred.events.qa@gmail.com with your order number.
