This Privacy Policy explains what personal information Preferred collects when you visit our website or place an order, how we use it, and the choices you have.
Information we collect
- Contact details, such as your name, email address and phone number.
- Order and delivery details, such as your delivery address, the items you order and your order history.
- Payment details. Payments are processed securely through our checkout and payment providers. We do not see or store your full card number.
- Messages you send us, for example through our contact form, by email or on WhatsApp.
- Device and browsing information, such as your IP address, browser type and the pages you visit, collected through cookies and similar technologies.
How we use your information
- To process, deliver and support your orders, including size exchanges.
- To send order confirmations, invoices and delivery updates through the website, by email and/or on WhatsApp.
- To answer your questions and provide customer support.
- To keep our website secure and prevent fraud.
- To understand how our website is used and improve it.
- To send you news and offers, only if you have agreed to receive them. You can unsubscribe at any time.
Sharing your information
We do not sell your personal information. We only share it with service providers who help us run our store, such as:
- Shopify, which hosts our website and checkout.
- Payment providers, to process your payments.
- Delivery drivers or partners, to deliver your orders.
We may also share information where required by law. To learn how Shopify handles personal information, see the Shopify Privacy Policy.
Cookies
Our website uses cookies to keep your cart, remember your preferences and understand how the site is used. You can control cookies through your browser settings. Some parts of the website may not work properly without them.
How long we keep your information
We keep your information only for as long as needed to provide our services, manage your orders and meet our legal and accounting obligations.
Your choices
You can ask us to access, correct or delete the personal information we hold about you, or to stop sending you marketing messages. To make a request, contact us using the details below.
Children's privacy
Our website and checkout are intended for use by adults. We do not knowingly collect personal information directly from children.
Changes to this policy
We may update this Privacy Policy from time to time. The latest version will always be available on this page.
Contact us
For any questions about this policy or your information, contact us on WhatsApp at +974 5536 2561 or email preferred.events.qa@gmail.com.
